Stuck loading or pages not opening

If AI Assistify gets stuck on the loading screen, shows an old version, or a page won't open, work through these steps in order.

1. Reload the page

A hard reload skips the cache:

• Windows / Linux: Ctrl⇧ ShiftR
• Mac: Ctrl⇧ ShiftR (⌘ ⇧ R)

2. Close other tabs

Close any other AI Assistify tabs, then reload. Several tabs updating local data at once can slow the app down.

3. Update the installed app

If you installed AI Assistify as an app, close it completely and open it again. The app updates itself on the next start.

4. Check your connection

AI Assistify needs a connection to load your chats and reach AI providers. Try another site, or switch networks. Corporate firewalls and VPNs sometimes block AI provider APIs.

5. Check your browser storage

If your device is very low on storage, the browser may refuse to save data. Free up some space, or see Settings → App Data for how much AI Assistify uses.

6. Try a private window

Open AI Assistify in a private/incognito window. If it works there, a browser extension or old cached data is the cause - disable extensions one by one, or clear site data for AI Assistify.

Still not working?

Contact support and tell us your browser and version, your device, and what you see. A screenshot helps.